Security & Privacy
Your customers' data is your business. Here, in plain language, is how we keep it safe - and what happens to it if you ever decide to leave.
Zublox is built and operated by DataSmart Global Consultants LLP. This page is a plain-English summary. For the formal details, see our Privacy Policy and Data Processing Agreement.
Where your data is hosted
Your data is stored on secure, reputable cloud infrastructure located in India. We deliberately keep our stack lean and rely on established providers with strong physical and network security, so your data sits on well-protected, professionally managed servers rather than a laptop or someone's personal phone.
Every organization's data is isolated
Zublox is multi-tenant, which means many businesses use the same platform - but each organization's data is logically separated from every other's. One customer can never see, search, or access another customer's leads, messages, or files. Your workspace is yours alone.
Encryption in transit and at rest
Data moving between your team, WhatsApp, and Zublox is encrypted in transit using industry-standard TLS. Data stored in our systems - including your leads, notes, and uploaded files - is encrypted at rest. Passwords are never stored in plain text; they are stored using a strong one-way hash.
Who can access your data, and when
- Inside your business: access follows roles. Agents see only their own leads; managers see their team's pipeline; admins manage users and settings. You decide who is who.
- At Zublox: only a small number of authorised personnel can access customer data, and only when strictly necessary - for example, to provide support you have requested, or to maintain and secure the Service. Such access is limited, logged where appropriate, and covered by confidentiality obligations. We do not browse your data, and we never sell it or use it for advertising.
Backups and retention
We take regular backups so your data can be restored after an incident, and we apply reasonable safeguards to keep those backups secure. We keep your account data for as long as your subscription is active. If we ever become aware of a personal-data breach affecting you, we will notify you without undue delay, in line with India's Digital Personal Data Protection Act, 2023.
What happens to your data if you cancel
No lock-in, and no holding your data hostage:
- You keep full access until the end of your current paid period.
- Before or shortly after you leave, you can request a copy of your data, and we will provide it in a reasonable, usable format.
- After termination, we delete or return your data within 60 days, and remove it from active systems, except where the law requires us to keep certain records for longer. On request, we confirm the deletion.
In short: your data goes in easily, and it comes out easily. It stays yours the whole time.
Reporting a security concern
If you believe you have found a security issue, or have any question about how we protect your data, please contact us at jaimin@dataproconsult.com. We take reports seriously and will respond promptly.